Go to rz10 and change the paramenter
login/multi_login_users. By default the value is 0 which is inactive. If you want to activate mupltiple logons for some users in sap like service users you have to change the parameter
login/disable_multi_gui_login = you have to enter the user names in the values seperated by semi colon ; and dont leave spaces between the userids. Now you have to restart the instance.
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